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The following general returns policy is applicable to all items sold on Vtoqa.com
1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
Products marked as "non-returnable" on the product detail page cannot be returned.
2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Vtoqa shall not be liable in any manner for any misuse or usage of such information."
4. In some cases, items may not be eligible for return, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
| Category | Items That Can't be Returned |
|---|---|
| Adhesives & Sealants | Adhesives (all liquids), hazardous materials and lubricants. |
| Automotives | Lubricants, greases and oils, shampoos, waxes, polishes & other liquid, aerosols & perfumes, car tyres |
| Baby | Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding related products like bottles, bottle sets and nipples. |
| Beauty | Hazardous materials (fragrances, nail colours, deodrants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items. |
| Clothing & Accessories | Lingerie, innerwear and other apparel that are labeled as non-returnable on their product detail pages. |
| Grocery & Gourmet | All items included in these categories. |
| Health & Personal Care | Health and Personal care items that are labeled as non-returnable on the product detail page are not eligible for returns and oral care items. |
| Garden & Outdoors | Seeds and live plants. |
| Janitorial & Sanitation Supplies | Paper towels, tissues, cleaning chemicals tapes. |
| Jewellery | Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars. |
| Movies & TV Shows, Music | All items included in these categories. |
| Mobile accessories | Screen guards, screen protectors and tempered glasses. |
| Musical Instruments | Wind instruments, Harmonica / mouth organ. |
| Pet Supplies | Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners. |
| PC Components | PC components that are labeled as non-returnable on the product detail page are not eligible for returns. |
| School Books Bundle | Textbook bundles, Notebook and Stationery bundles that are labeled as non-returnable on their product detail page are not eligible for returns. |
| Software | Software products that are labeled as non-returnable on their product detail page are not eligible for returns. |
| Sports, Fitness & Outdoors | Aerobic training machines like treadmills, exercise bikes, home gyms/ multi gyms, massage machines, all inner apparel, socks, gym supporters and guards, table tennis tables, billiards/ pool/ snooker/ other large game tables, all bicycles, punching / boxing bags. |
| Video Games (Console Games and PC Games) | Console games and PC games that are labeled as non-returnable on their product detail page are not eligible for returns. |
